Refund Policy
At PantryCraft, we take pride in the quality of the meals and service we provide. Located in London, United Kingdom, our policy is designed to ensure you enjoy your dining experience with us, whether you choose to join us at 43 Bedford Street, Westminster or opt for home delivery through our website, pantrycraft.sbs.
Cancellation by the Customer
If you need to cancel your order, please do so as soon as possible. Orders cancelled within 5 minutes of placement will be refunded in full to the original payment method. To cancel an order, please call us at +44 20 7946 0958.
Quality Concerns
We stand behind the quality of our food. If the meal you've received is not up to our high standards, please contact us within 2 hours of your meal's arrival. You may be required to return the uneaten portion in its original packaging to our location at 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom for a refund to be processed.
Incorrect Order
If you receive an incorrect meal, please notify us immediately by calling +44 20 7946 0958. We will arrange for the correct item to be delivered to you, or offer a refund for the portion of your order that was incorrect.
Delivery Issues
If your order does not arrive or arrives unacceptably late, please contact us. We will work to either redeliver your order promptly or offer a refund. Refunds for delivery issues will be processed to the original method of payment within 5 to 7 business days.
Refunds
Refunds are processed to the original method of payment and typically take 5 to 10 business days to appear on your statement. If you paid in cash, you will be refunded in cash. If you paid by credit card, we will issue a refund to the same credit card used for purchase. The currency for the refund will be the same as the original payment, £.
Non-Refundable Items
Please note that certain items such as gift cards, promotional or discounted items are typically non-refundable unless required by local law.
Contact Us
If you have any questions regarding our Refund Policy, please reach out to us at +44 20 7946 0958 or visit us in person at our pizzeria in London, 43 Bedford Street, Westminster during our regular business hours.
Last updated: April 5th, 2023